Terms and Conditions

Shipping

All orders are processed and shipped within 7 business days of receipt. You will receive a confirmation email with tracking details once your order has been dispatched.

Returns and Refunds

We are committed to ensuring your complete satisfaction with every purchase.

To that end:

You will receive the exact product you ordered.

Each item is carefully inspected for defects prior to shipping.

If for any reason you are not 100% satisfied with your purchase, you may return the product for a full refund or exchange within 7 days of delivery.

Return Guidelines:

Items must be in their original condition and packaging.

Please retain the receipt or proof of purchase.

Returns after 7 days from delivery are not eligible for a refund.

Refunds will exclude shipping charges and applicable taxes.

Return shipping costs are the responsibility of the customer.

Refund Process

Once your return is received and inspected, you will receive an email confirming the status of your return. If approved:

Your refund will be processed to your original method of payment.

Please allow a few business days for the credit to reflect in your account, depending on your payment provider.

Refund Policy

We accept the refund request if there is a mismatch in quality, size ,color or design or in case an item is missing/ wrong/damaged in a combo order.

Cancellation Policy

In case there is an order cancellation, please do so before it is shipped once the product is shipped. It can’t be canceled using our website.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.

Contact your credit card company—refunds may take time to reflect.

Reach out to your bank for further confirmation.

If you've followed these steps and still haven't received your refund, please contact us at:

📧 contact@pitarahomes.com